101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones Andrew Griffiths

ISBN: 9781741750089

Published: April 1st 2007

Paperback

256 pages


Description

101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones  by  Andrew Griffiths

101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones by Andrew Griffiths
April 1st 2007 | Paperback | PDF, EPUB, FB2, DjVu, AUDIO, mp3, RTF | 256 pages | ISBN: 9781741750089 | 3.12 Mb

Full of practical tips to improve customer service and maintain a level of excellence, thisresource helps businesses attract new customers and keepregular customers coming back. Suggestions include understanding customers, using a personalizedMoreFull of practical tips to improve customer service and maintain a level of excellence, this resource helps businesses attract new customers and keep regular customers coming back.

Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Helpful tips, such as giving regular customers a contact number for outside normal business hours, offer great ideas for speeding up customer-service transactions for busy owners and managers.

Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze competition efficiently.



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